Betting Rules

By opening an account, accessing a game or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the relevant information before confirming a bet. Game rules may vary between different products, versions, tables, providers and betting formats, so the information shown in the game should always be reviewed carefully.

A bet is generally accepted only when it has been successfully submitted through the website or platform and a confirmation is displayed or otherwise recorded in your account. Selecting a stake or outcome does not, by itself, mean that a bet has been accepted. You should check your balance, bet history and any confirmation information after placing a bet.

All players must use the service lawfully and only where online gambling is permitted for them. You must meet any applicable age, identity, location and eligibility requirements. Access may be restricted where required by law, regulation, internal controls or the rules of a particular game.

• You must provide information that is accurate, current and complete when creating or using an account.
• You must keep your login details secure and must not allow another person to use your account.
• You must not place bets on behalf of another person or permit another person to control your betting activity.
• You must not use the service for unlawful purposes, fraud, collusion, manipulation or any other prohibited activity.
• You should only stake money that you can afford to lose.

Game-specific rules

The rules, paytable, betting options and outcome method for a particular game are displayed within or alongside that game. These details may explain the available stakes, winning combinations, bonus features, symbols, rounds, multipliers, side bets, progressive features or other relevant conditions. Where a game-specific rule applies to a matter that is not covered in this page, the game-specific rule will generally govern that matter.

Casino game outcomes are determined by the rules and outcome system used for the relevant game. Each round is separate, and previous results do not create a right to, or improve the likelihood of, a particular future result. A series of wins or losses does not change the underlying rules of a later round.

Winning bets are calculated in accordance with the applicable paytable, game rules and displayed conditions. The amount returned may include the original stake or may consist only of the stated winnings, depending on the game and the way the result is presented. You should check the relevant rules before playing if you are unsure how returns are calculated.

A round is generally considered complete when the game has produced and recorded its result. Where a connection is interrupted, the outcome may still be recorded by the system. On reconnecting, you should check the game history and account balance rather than assuming that the round was cancelled or that no result was produced.

• Results are assessed using the applicable game rules and recorded game data.
• A displayed result may be subject to routine checks where unusual activity or a system issue is identified.
• A result cannot normally be changed because a player expected a different outcome.
• A game history or transaction record may be used to review the details of a round.
• If the displayed result and account record appear inconsistent, the matter should be reported for review.

Interrupted games

If a device loses connection, a browser closes or a session ends during a round, do not assume that the bet has been lost or cancelled. The system may complete and record the round independently of the device connection. Reopen the relevant game or review your account records when it is safe to do so. Repeatedly refreshing or submitting actions during an interruption may create confusion and should be avoided.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you begin and decide how much time you are comfortable spending. Avoid chasing losses, increasing stakes to try to change a result or betting when you are upset, tired or under the influence of alcohol or other substances.

• Set personal spending and time limits where those tools are available.
• Take regular breaks and avoid playing continuously for long periods.
• Keep gambling separate from essential household, rent or bill money.
• Do not borrow money or sell possessions to fund betting.
• Use account restriction, cooling-off or self-exclusion options if betting is no longer enjoyable or controlled.
• Seek independent support if gambling is causing stress, financial difficulty or problems in personal relationships.

If you are concerned about your gambling, stop betting and use the responsible gambling options available through the service. You may also wish to contact an independent gambling support organisation in Australia for confidential information and assistance. Friends, family members and qualified financial or health professionals may also be able to help.

Questions and complaints

For questions about a game, bet, result or account record, use the support channel made available on the website. Include clear information about the issue and avoid sending passwords or other unnecessary security details. Matters are generally easier to review when you provide the relevant game, date, approximate time, amount and any reference number shown.

If you disagree with an outcome or decision, you may raise a complaint through the available complaints process. The matter can then be reviewed against the game rules, account records, system information and applicable Terms and Conditions. These Betting Rules may be updated from time to time, so you should check the current version before placing bets.