Privacy Policy

This Privacy Policy explains how Orbit Spins Casino may handle personal information when players visit the website, create or use an account, contact support, or otherwise use the available services. It also explains the choices available to players in relation to their information and marketing preferences.

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About this Privacy Policy

Orbit Spins Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and responsible way. This policy applies to information collected through the website, account features, customer support interactions and related gambling services. It should be read together with any applicable website terms, account conditions and responsible gambling information.

In this article

Personal information means information that identifies a person, or information that can reasonably be connected with an individual account or activity. The information handled may depend on how a player uses the website, which features are accessed, and what information is required to meet account, security and legal requirements.

Information may be provided directly by a player, collected automatically when the website is used, received from relevant service providers, or created during account, payment, verification and security processes. Orbit Spins Casino aims to collect information that is reasonably necessary for these purposes and to handle it in a manner consistent with this policy.

By using the website or providing information, a player acknowledges that information may be handled for the purposes described in this policy. Where consent is required, it may be requested separately. Players can ask questions about this policy or make a privacy request using the contact details provided below.

Information that may be collected

A casino website typically handles several types of information. The information collected may vary according to the services used, the account activity involved, and the checks required to operate a secure and compliant gambling service. Types of information may include:

Account details, such as a player's name, date of birth, username, contact information, account preferences and other details needed to create or administer an account.
Identity and verification information, which may include identification documents, proof of age, proof of identity, information about residency and other information needed for verification checks.
Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, transaction references and information supplied by payment providers. Full payment card details may be handled by the relevant payment provider rather than stored directly by the website.
Communications and support information, including messages, enquiries, feedback, complaints, documents or other material sent to customer support.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, website activity, access times and general location information derived from technical data.
Cookie and similar technology information, including information about pages viewed, preferences, session activity and interactions with website features.
Information connected with responsible gambling, account safety, unusual activity, risk assessments and other checks used to help protect players and the service.
Information relating to disputes, complaints, account restrictions, suspected misuse, security incidents or other events that may affect the safe operation of the website.

Players should provide information that is accurate and current where information is requested for account, verification or support purposes. If information is incomplete or inaccurate, some website features may not work as intended, an account may require additional checks, or support may be unable to complete a request.

Players should only provide documents and information that are relevant to the requested process. Information sent through the website or support channels may be reviewed to confirm identity, protect an account and meet applicable operational or legal requirements.

How information may be used and shared

Information may be used to operate and administer a player's account, provide access to games and other services, process account activity, respond to enquiries and maintain a reliable user experience. It may also be used to understand how the website is used, improve features, troubleshoot technical issues and communicate important service information.

Account details may be used to manage registration, sign-in, account settings, age checks and player requests. Payment and transaction information may be used to process deposits and withdrawals, maintain accurate records, investigate payment issues and identify activity that may require review.

Verification documents and related information may be used for identity and age checks, account security, anti-fraud monitoring, prevention of misuse, detection of unusual activity and protection of the website and its users. These activities can involve comparing information with information supplied during registration or with information obtained from appropriate service providers.

The site may handle information to meet legal, regulatory, financial, tax, reporting, record-keeping and responsible gambling obligations. It may also be used to enforce applicable terms, investigate complaints or disputes, protect legal rights, and respond to lawful requests from authorised bodies.

Information may be shared where reasonably necessary with service providers that support website operations. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics providers, professional advisers and other suppliers involved in delivering the service.

Service providers may receive only the information reasonably needed for their assigned function, although the amount of information may depend on the service being provided. Providers are expected to handle information for appropriate purposes and with suitable safeguards. Information may also be shared where required or permitted by law, to protect the safety and security of the service, to investigate suspected fraud or unlawful conduct, or in connection with a business change.

Marketing communications

Where permitted, players may receive marketing or promotional messages about services, features or updates. Marketing preferences can be changed by using an unsubscribe option in a message, by changing available account preferences, or by contacting privacy support. Withdrawing marketing consent does not necessarily stop essential account, security, transaction or service communications.

Marketing preferences may take a reasonable time to update across all communication systems. A player may continue to receive a message that was already scheduled before an unsubscribe request was processed, but further promotional messages should be limited in accordance with the updated preference.

Cookies, security and storage

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website performance and improve the player experience. Some cookies may be supplied by service providers used for functionality, analytics or other operational purposes.

Cookies can help the website recognise a returning browser, maintain a signed-in session, remember selected settings and identify technical problems. Some cookies may be necessary for basic website functions, while others may support analysis or optional features. The specific cookies used may change as the website and its services develop.

Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect sign-in, account functions, preferences or other parts of the website. Browser controls may allow players to view stored cookies, remove them, or receive a notification before new cookies are placed.

Security measures

Reasonable technical and organisational measures may be used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure service arrangements and staff or provider procedures.

No internet transmission or electronic storage method can be guaranteed to be completely secure. Players should protect their login details, use a secure device and connection where possible, avoid sharing passwords, and contact support promptly if they suspect that an account or personal information has been accessed improperly.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information may remain in secure backups for a limited period or may be retained where necessary to establish, exercise or defend legal rights, investigate fraud, resolve a complaint or meet an ongoing obligation.

Your privacy choices and data rights

Players may contact Orbit Spins Casino with questions about the handling of their personal information or to exercise available data rights. Requests should include enough information to identify the relevant account and explain what is being requested. For security, identity may need to be confirmed before information is provided or an account change is made.

To make a privacy or data request, contact support@orbitspinscasino.wtf. Players may use this address to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data where appropriate, or withdraw consent to marketing communications.

Access: ask what personal information is held and, where appropriate, request a copy or explanation of how it is used.
Correction: ask for information that is inaccurate, out of date or incomplete to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to promotional communications at any time. This does not affect communications needed to operate, secure or administer an account.
Questions or complaints: ask for clarification about this policy or raise a concern about the handling of personal information.

A request may be subject to reasonable checks and legal limitations. For example, deletion may not be possible immediately where information must be retained for a period required by law, is needed to resolve a dispute, is required for security or fraud prevention, or is necessary to protect the rights of the service or another person.

Where a request concerns information belonging to another person, or where providing information could create a security or privacy risk, additional information may be required before the request can be considered. If a request cannot be completed in full, the reason may be explained where appropriate.

Policy updates

This policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version published on the website will apply to future use. Players should review this page periodically, particularly before providing new information or using significant account features.